Cancellations, refunds and returns will be handled on a per event basis. A minimum admin fee of R30 will be charged on all refunds to cover the banking fees of the transaction, this charge does not apply if the reason for a refund was a system error. Substitutions to event registrations are allowed within the system and encourage users to transfer their entries to other participants should they no longer be able to attend an event. In extreme circumstances, depending on the reason for a refund, an event organiser could also choose to refund a participant's original amount of purchase or a percentage thereof. Alternatively, an organiser could also extend invitations to future events as means of compensation but this depends entirely on the organisers' policy. No-show at events or not making any prior substitution arrangements in a timely manor before an event will automatically forfeit a participants entry and they will not be entitled to a refund.

If you wish to get in touch with an event organiser for a refund, please use the contact email